Customer Services

Shipping & Delivery

Please note that all shipping delivery times listed are in addition to our standard order processing time of 1-3 business days, with the exception of orders placed using expedited shipping methods. Orders placed using expedited shipping methods before 6pm PST (Pacific Standard Time) will begin processing within 24-48 hours.

International Orders

Shipping Method Estimated Delivery Time Price
Standard Shipping orders under $300  7-14 Business days  $9
Standard Shipping orders over $300  7-14 Business days  FREE!
Express(EMS)  6-10 Business days  $16
Express(DHL)  2-3 Business days  $29

 

Customs and Import Duties for International Orders

Your order may be subject to VAT, import and/or taxes, which are levied once your package reaches your country. We ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.

We offer several reliable and convenient international shipping options through the Japan Postal Service:

Japan Post EMS: express shipping with tracking #; delivery time within 6-10 business days.

Japan Post Standard Shipping: delivery time depends on the destination. It takes 7-14 business days (there's no guarantee that it will be delivered on a specific date.)
*There is NO tracking code for this shipping option.
*International shipping is available to most of the countries. If we can NOT ship to your location, we will contact you.

Privacy & Security

Your privacy and the security of your information is extremely important to us. Be assured that we take great care in protecting any personal information that you may provide us when creating user accounts, communicating with us, or making purchases. We have posted our Privacy Policy to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of your privacy.

Returns & Exchanges

Please view our policy on Returns for complete information, instructions, and to determine whether your item qualifies for return or exchange. 

Payment, Pricing & Promotions

We currently accept payments for merchandise in USD (US dollars) only. Pricing on regular price and sale items are non-negotiable and we do not offer price matching or price guarantee on any merchandise for sale on our website. Occasionally, we offer discounts and/or promotions in which details and guidelines are posted on our website during the time of offer. 

Ordering & Updating Account Information

You will receive from us an email confirming your purchase shortly after your order is placed. If you do not receive confirmation of your order via email, please double check to make sure your order was processed correctly.

To view and/or update your account information or to view order history, please login to your Collective Habit user account. 

Contact Us

If you have questions or are having difficulty placing an order through our website, please let us know! The quickest way to reach us is through email. Please contact us from HERE .We’ll be glad to answer any questions you might have for us.

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