FAQ

Q: Where do you ship your products?

A: We ship our products to over 100 Countries.  

Q: How soon do you ship orders?

A: If the item is available, we ship if not the same day, the following day upon receipt of payment. If the item is not available, we will contact you through email and inform you as to when the item is going to be available. 

Q: What kind of payment method is available?

A.: You can settle the bill by credit card (Visa, Master, Amex, and PayPal)

Q: What method of delivery are you using in shipping your products?

A: We give people two options; Standard International Shipping (regular) & Expedited International Shipping (express). However, we recommend our buyers to choose the express since it guarantees faster and a more secured manner of delivery. Expedited International Shipping via Japan Post Service is rated at US$16, and DHL at US$29 flat rate.

Q: How much would it cost me for Standard International Shipping & Expedited International Shipping? 

A: The shipping fee for Standard is $9 while the Expedited is $16. That’s flat, anywhere in the world via Japan Post Service.

Q: How soon can I expect to receive my item if I choose the Standard International Shipping?

A: Items delivered via the Standard International Shipping usually takes around fourteen (14) to twenty-one (21) days to get to their final destinations. Please note that the Holiday Season’s traffic during December may cause further delays. 

Q: How soon can I expect to receive my item if I choose the Expedited International Shipping?

A: Items delivered via the Expedited International Shipping usually takes around seven (7) to ten (10) days before they get to their final destinations. Please note that the Holiday Season’s traffic during December may cause further delays. 

Q: Are items shipped via the Expedited International Shipping insured?

A: Yes, this is one advantage the Expedited International Shipping has over the Standard International Shipping.  

Q: Can I track my parcel?

A: Yes, you can. Once your item has been shipped, you will be provided with a tracking number that you can use in Japan Post’s website to track your item.  

Q: What is your “Return and / or Exchange Policy”?

A: The return or exchange of a product will be accepted if there is any defect (damage, etc. which existed from the beginning or which occurred during shipment) is discovered as long as the product is returned to us (at our cost) within 7 days of the date of its arrival at the shipping address provided. Please contact us through email before you ship back the products. 

In cases the product is returned due to any reason attributable to the customer, return of said product will be accepted only if it is unopened and unused, and is returned (at the customer’s expense) within 7 days of the date of its arrival at the shipping address provided.
When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer) 

Please ship to the address below:

Japanny

Ni-20 Ukiyanagi-machi, 
Komatsu, Ishikawa 923-0993
Japan 

Back to the top