A: We ship our products to over 100 Countries.
A: If the item is available, we ship if not the same day, the following day upon receipt of payment. If the item is not available, we will contact you through email and inform you as to when the item is going to be available.
A.: You can settle the bill by credit card (Visa, Master, Amex, and PayPal)
A: We give people two options; Standard International Shipping (regular) & Expedited International Shipping (express). However, we recommend our buyers to choose the express since it guarantees faster and a more secured manner of delivery. Expedited International Shipping via Japan Post Service is rated at US$16, and DHL at US$29 flat rate.
A: The shipping fee for Standard is $9 while the Expedited is $16. That’s flat, anywhere in the world via Japan Post Service.
A: Items delivered via the Standard International Shipping usually takes around fourteen (14) to twenty-one (21) days to get to their final destinations. Please note that the Holiday Season’s traffic during December may cause further delays.
A: Items delivered via the Expedited International Shipping usually takes around seven (7) to ten (10) days before they get to their final destinations. Please note that the Holiday Season’s traffic during December may cause further delays.
A: Yes, this is one advantage the Expedited International Shipping has over the Standard International Shipping.
A: Yes, you can. Once your item has been shipped, you will be provided with a tracking number that you can use in Japan Post’s website to track your item.
A: The return or exchange of a product will be accepted if there is any defect (damage, etc. which existed from the beginning or which occurred during shipment) is discovered as long as the product is returned to us (at our cost) within 7 days of the date of its arrival at the shipping address provided. Please contact us through email before you ship back the products.
In cases the product is returned due to any reason attributable to the customer, return of said product will be accepted only if it is unopened and unused, and is returned (at the customer’s expense) within 7 days of the date of its arrival at the shipping address provided.
When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer)
Please ship to the address below:
Komatsu, Ishikawa 923-0993