Contact Us

If you have any questions or concerns, please check our FAQ page first. If you still cannot find the answer, please contact us via email or contact form.

Email:info@japanny.com

1. Q: The knife I want to buy has been sold out for a while. When will the knife restock?

A: We do not have an estimated time when the knife will be available again.... It is best to sign up for the restock notification on the listing page for the knife.

2. Q: I forgot to apply a discount code. What do I do?

Please contact us at info@japanny.com with ... providing your order number and the discount code.

3. Q: Do I have to pay import tax for the order?

Yes, import duties and VAT taxes and charges are not included in the item ... price or shipping charges. These charges are the buyer's responsibility.

4. Q: What is your “Return and / or Exchange Policy”?

The return or exchange of a product will be accepted if there is any defect ... (damage, etc. which existed from the beginning or which occurred during shipment) discovered, as long as the product is returned to us (at our cost) within 7 days of the date of its arrival at the shipping address provided. Please contact us through email before you ship back the products. In cases that the product is returned due to any reason attributable to the customer, the return of said product will be accepted only if it is unopened and unused, and is returned (at the customer’s expense) within 7 days of the date of its arrival at the shipping address provided. When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer)

5. Q: I changed my mind after placing my order. Can I cancel or edit it by myself?

Sorry, you need to contact us if you would like to cancel or edit order. Please contact ... us at info@japanny.com as quickly as possible.